Support

Product support covers download or file-access problems, basic questions about the documented workflow, and genuine defects in the delivered workbook or guide.

Support does not include custom configuration, data entry, project estimating, bookkeeping, consulting, legal or accounting advice, or a promise that a workbook will produce a particular business result. Trellon Works cannot validate the accuracy or completeness of your source data, assumptions, or final decisions.

For the most useful response, include the product name and version, the spreadsheet application and version you use, the step you were taking, what you expected, and what occurred. Remove client, employee, financial, or other sensitive data from screenshots and files before sending them.

Email chaser@trellonworks.com for support. If you are only evaluating a product, use the same address for fit or compatibility questions before purchase.

Last updated: August 2026.